Privacy Policy

1. Who We Are

Bramwin IT Solutions is a Managed Service Provider headquartered in Birmingham, United Kingdom. We are the data controller for the personal information we collect through this website and for the services we deliver to our clients. For any privacy-related questions, contact us at solutions@bramwin-it.com or call +44 (0) 121 234 5678.

2. Information We Collect

We collect the following categories of personal information:

• Contact and enquiry information, your name, work email address, company and any details you choose to provide through our contact form, such as the type of service you are interested in.
• Technical information, your IP address, browser type, device information and pages visited when you browse this website.
• Service information, if you become a client, the user, device and infrastructure details needed to deliver and support your managed IT services.

3. How We Use Your Information

• To respond to your enquiries, prepare quotations and arrange site surveys.
• To deliver, manage and support contracted IT services, including help desk support, server management and infrastructure projects.
• To maintain the security of our systems and prevent fraud or misuse.
• To improve our website and services, and to meet our legal and regulatory obligations.

4. Legal Basis for Processing

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, on the following legal bases:

• Consent, where you submit an enquiry or communication preferences through our website.
• Contract, where processing is necessary to provide the services you have engaged us to deliver.
• Legitimate interests, for example, securing our systems and improving service quality, where your interests and rights do not override our interests.
• Legal obligation, where we are required to retain records by law.

5. Cookies

This website uses small text files ("cookies") to help it work correctly and to remember your preferences, such as your chosen light or dark theme:

• Essential cookies, required for core functionality, such as remembering your theme choice on your device.
• Analytics cookies, if enabled, help us understand how visitors use the site so we can improve it.

You can block or delete cookies through your browser settings at any time; the core pages of this site will continue to work.

6. Sharing Your Information

We never sell your personal information. We share it only:

• With trusted processors who help us operate our business, such as website hosting and IT tooling providers, always under written data processing agreements.
• Where we are legally required to do so, or to protect the rights, property or safety of Bramwin IT Solutions, our clients or others.

7. International Transfers

We store personal information within the United Kingdom and European Economic Area wherever possible. Where data is transferred outside these regions, we ensure appropriate safeguards are in place, such as UK adequacy decisions or standard contractual clauses, so your information remains protected.

8. How Long We Keep Your Information

• Enquiries, we keep enquiry details for up to 24 months after our last contact, unless you ask us to delete them sooner.
• Client data, retained for the duration of your contract and for a reasonable period afterwards to support audits and claims.
• Financial records, kept for the period required by UK law, typically six years.

9. Data Security

We apply appropriate technical and organisational measures to protect your information, including encryption of data in transit, strict access controls, system monitoring and regular staff training on data protection.

10. Your Rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your information, or restrict or object to its processing, in certain circumstances.
• Receive a portable copy of the information you have provided.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at solutions@bramwin-it.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Children's Privacy

Our website and services are intended for business users and are not directed at children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and the "last updated" date at the top will reflect when the policy was most recently revised. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us:

• EMAIL  solutions@bramwin-it.com
• PHONE  +44 (0) 121 234 5678
• ADDRESS  Bramwin IT Solutions, Birmingham, United Kingdom, B1 1AA